Privacy Policy – Calmcloud

Calmcloud Privacy Policy

(Last updated: August 2025)

At Calmcloud, we care deeply about protecting the privacy and wellbeing of the children, parents, and schools who use our app. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

Because our app is designed for children in schools, we take extra care to keep all data safe, minimal, and private.

Who We Are?

Calmcloud is a wellbeing app designed to help children learn to manage their emotions and support themselves in a safe environment. Calmcloud equips children with lifelong skills that empower them to understand, manage, and nurture their mental health and overall well-being. Through engaging, age-appropriate practices, we help children build emotional resilience, develop healthy coping strategies, and foster a strong sense of self-awareness. Our approach is rooted in mindfulness, emotional intelligence, and evidence-based techniques, ensuring that each child gains tools they can carry with them throughout their lives — at home, in school, and beyond. By starting early, Calmcloud lays the foundation for a healthier, more balanced future.

You can contact us at:

Email: hello@calmcloud.com

Phone: 0161 820 0931

Address:

28b Church Street

Salford

Manchester

M30 0DF

What Information We Collect?

Your Child’s Privacy Matters to Us

At Calmcloud, we are committed to protecting children’s privacy. We only collect the minimum information necessary to deliver a safe, personalized, and effective experience.

Here’s what we collect — and why:

Account Information: This may include a name, username, or school ID provided by the school to help identify the user within the app.

Usage Data: We track basic interactions within the app, such as which activities are accessed, to help improve the experience and ensure everything works as it should.

Device Information: We collect non-identifiable data like device type, operating system, and app version to help with security and troubleshooting.

Optional Input: If a child chooses to use journaling features or mood trackers, those entries are stored securely within the app and are never shared outside it.

We do not collect any unnecessary personal information, and we never sell or share data with third parties. Calmcloud is designed to support children’s well-being with privacy and safety at the heart of everything we do.

We do not collect:

Precise location data (e.g. GPS)
Biometric data (e.g. fingerprints, facial recognition)
Health data (other than voluntary mood check-ins)
Advertising identifiers (used for targeted advertising)
Contact lists or social connections
Camera or microphone access (unless clearly required and explained)
Photos, videos, or audio recordings
Parent or family data, unless explicitly provided for support or consent

How We Use the Information?

We only collect the minimum information necessary to support your child’s experience with the Calmcloud app. This information is used solely to:

Provide access to the Calmcloud app’s features and wellbeing activities

Support the child’s emotional wellbeing journey by tracking progress (only visible to the child, teacher, or parent, where appropriate)
Improve app performance, functionality, and educational content
Maintain the safety, security, and reliable operation of the app

We never sell, share, or use any data for advertising or marketing purposes.

All information remains secure and is used only within the scope of the Calmcloud experience in schools.

Sharing of Information

We only share information when necessary:

With Schools/Teachers/Parents: limited reports may be shared with the child’s teacher or parent to support wellbeing.
With Service Providers: trusted third-party providers who help us host and maintain the app (they must follow strict data protection rules).
If Required by Law: we may share data if legally required (e.g., for child protection).
We never share children’s data for marketing.

Data Storage and Security

At Calmcloud, we prioritise the safety and privacy of children’s data. We are fully committed to complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

Secure Data Storage

All personal data is encrypted both in transit and at rest using industry-standard security protocols.

Data is stored on secure servers located within the UK or EEA, ensuring compliance with local data protection standards.

Data Retention

We retain information only for as long as necessary to deliver the Calmcloud service within the school setting.

Once the data is no longer required — for example, when a child leaves the school or the school stops using the service — it is securely deleted in accordance with our data retention policy.

Right to Deletion

Schools or parents/guardians may request the deletion of a child’s account and personal data at any time.

These requests are processed promptly and in line with legal obligations.

We regularly review our data handling practices to ensure they meet the highest standards of security and compliance. No data is ever sold, and no information is used for advertising, profiling, or any unrelated purpose

Children’s Privacy

Calmcloud is built with children in mind. Our app is designed to support the wellbeing of young people under the age of 18, and we take their privacy and safety extremely seriously.

To protect every child who uses Calmcloud, we follow strict child data protection standards, including the UK GDPR, EU GDPR, and COPPA (where applicable).

Here’s how we keep Calmcloud safe:

No ads or in-app purchases

Calmcloud is completely ad-free and does not contain any in-app purchases. Children can explore and use the app without commercial pressure or distractions.

No data sharing for commercial gain

We do not sell, share, or use any child’s data for advertising, marketing, or profiling. All data remains private and is only used to support wellbeing within the school environment.

Parental or school oversight is always required

Children cannot sign up for Calmcloud on their own. Accounts are created and managed by schools or with parent/guardian involvement to ensure appropriate oversight.

Designed for wellbeing, not social media

Calmcloud is not connected to social media or any external online platforms. There are no messaging features or public profiles. All activities are focused on helping children build emotional skills in a safe space.

We collect only the minimal, essential information needed to deliver the Calmcloud experience, and we ensure this is always handled securely and respectfully.

If you’re a parent, carer, or educator and have any questions about how your child’s data is handled, you’re welcome to contact us at any time.

Your Rights

Depending on your location and applicable laws (such as the UK GDPR, EU GDPR, or COPPA in the United States), you or your parent/guardian may have the following rights regarding your personal data:

Access – You can request to see what personal data we hold about you.

Correction – You can ask us to correct any inaccurate or incomplete data.

Deletion – You can request that we delete your data (also known as the “right to be forgotten”), especially if it’s no longer needed.

Restriction or Objection – You may have the right to limit or object to how we use your data.

These rights are designed to give families and schools control over children’s data and how it’s used.

If you would like to exercise any of these rights, please contact us at:

hello@calmcloud.com

We take all requests seriously and aim to respond promptly, in accordance with our legal obligations.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. Any such updates will be communicated to schools and made available within the app.

Account Deletion

You can delete your account at any time by following these steps in the app:

Go to Dashboard → Profile setting → Delete Profile. (Account deletion will remove your data from our system.

Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: hello@calmcloud.com

Phone: 0161 820 0931

Address:

28b Church Street

Salford

Manchester

M30 0DF

Calmcloud exists to support children, not to exploit their data. Our promise is simple: safe, private, and supportive wellbeing for every child.

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