Effective Date: June 16, 2025

This Privacy Policy outlines how we collect, use, and disclose personal information from people who use our mobile app. Our goal is to protect your privacy and provide a safe and secure environment for users of our app.

We collect personal information from children when they use our app. This may include information such as their name, age, and email address.

The personal information we collect from children is used to provide a safe and secure experience within our app. We may also use this information to communicate with schools, teachers, parents and carers regarding the wellbeing of their linked children using the app.

We do not sell or share personal information with third parties for any purpose. We may disclose personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with the law, protect the rights or property of our company, or enforce the terms of our app.

We take the security of personal information very seriously and take appropriate measures to protect it from unauthorized access, use, or disclosure.

Parents or guardians have the right to access, review, and delete their child’s personal information that is collected by our app. To do so, please contact us at calmcloud@ambimind.com.

We may update this Privacy Policy from time to time. If we make any changes to our Privacy Policy, we will notify you by posting the updated policy on our app and updating the Effective Date above.

If you have any questions about this Privacy Policy, please contact us at calmcloud@ambimind.com

By using our app, you and your child agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our app.

This App is intended for use by persons aged 11 or over. Persons under the age of 11 must access and use this App with parental/carer/teacher supervision or under the care of a qualified mental health provider.

Registered business number: 12904019

Contact: 0161 820 0931

Address: 28 Church Street, Salford, M30 0DF

Email: calmcloud@ambimind.com

Ambimind promotes and safeguards the well being of young people. We understand the challenges and mental health difficulties which young people face and do our best to support and keep children safe to reduce further harm. Protecting the safety of children and young people using this App is very important to us.

Ambimind do not provide a helpline or support service but we do offer names of national organisations that may help in our useful numbers section. We do not take responsibility for these contacts and encourage you to seek help or tell a trusted adult if you feel low in mood or out of control of your thoughts or actions. We are not an emergency service and our company email address and telephone number are not to be used in the case of an emergency. If you are in crisis and need urgent support or are worried about immediate risk of harm to self or others, please call 999. Alternatively, you can contact your GP and ask for an emergency appointment or visit your local A&E department. If you write to us with a query, which concerns us in terms of your safety, we are unable to respond to this.

If you still write in to us using your identification such as an email address and we have cause to be concerned for your safety, we may have to share some information without your agreement as this is required by the law and to prevent harm because we have duty of care in safe-guarding young people.

We may also have to give your information to the police or other investigatory bodies and authorities including legal personnel if we get a formal legal request (for example search warrant, court order etc)

To protect the confidentiality of the App, the safety of users and the rights of others under the Data Protection Act 1998/General Data Protection Regulation (Regulation (EU) 2016/2017) users may share information gathered on the App with their support workers, police or legal representative